Return and Refund Policy

Mountain Maiden Made Paper Crafts RETURN and REFUND Policy

We want our customers to be happy, so we will do our best to ensure that you are pleased with your order. If you receive your order and are dissatisfied with the merchandise because it is defective, the wrong size, or damaged, you may return the item(s) within 14 business days of receipt of purchase for a full refund, exchange, or store credit.

IMPORTANT: We do not offer Refunds or Exchanges for Custom Orders. On sale items are also not eligible for exchanges and refund.

Our Promise: We want you to love your unique item! If you're not completely satisfied, we're happy to help with a return or exchange.

Return Time Window:

Condition for Return:

Items must be unused and in the same condition as received, with all original tags and packaging intact.
Proof of purchase (order number, receipt) is required.

How to Return:

Email us at mountainmaidenmade@gmail.com with your order number and reason for return within 14 days.
We'll provide a Return Merchandise Authorization (RMA) number and shipping instructions.
Customer is responsible for re-packaging and shipping returned items. Securely package the item with its original packaging.
Write the RMA number clearly on the outside of the envelope or box.
Ship to the address provided (customer pays return shipping costs unless item is damaged/faulty in transit).

Refunds & Exchanges:

Refunds are issued to the original payment method within 7 days of our receiving the returned item according to "How to Return" directions listed above.
Options: Full refund, exchange for another item, or store credit.

Exceptions (Final Sale):

Custom-made items, personalized goods, gift cards, and final sale/discounted items cannot be returned or exchanged.

Damaged or Defective Items:

If your item arrives damaged or is faulty (e.g. cannot serve its intended use), contact us immediately with photos; we'll cover return shipping and arrange a replacement or refund.